Business management based on mobility, flexible schedules, team work and use of information and communication technologies.


Small and Medium-sized enterprises.


Information and communication technologies.


Knowledge and information exchange by means of digital tool use.


Standing for ‘Customer Relationship Management’ and consisting of platforms that store and manage sales- and customer-related information.


Problem solving is the act of defining a problem; determining the cause of the problem; identifying, prioritizing, and selecting alternatives for a solution; and implementing a solution.


A device connected to a computer to provide communication (such as input and output) or auxiliary functions (such as additional storage).


A set of files that tells a piece of hardware how to function by communicating with a computer's operating system. All pieces of hardware require a driver, from internal computer components to external peripherals.


RAM stands for random access memory. Computer RAM is essentially short-term memory in which data is stored as it is needed by the processor. In contrast, a computer’s hard disk or SDD is its long-term memory, where things are stored more or less permanently.


The BIOS, or Basic Input/Output System, is the most important startup program of your PC, and is the software embedded in the processor core responsible for booting the system.


Is a set of practices to defend computer systems and software from cybercrime. Cybersecurity covers many areas: network security, app security, information security, user security, etc.


Is any criminal activity that takes place in the digital world, involving a computer, a networked device or a network, and intended to achieve a certain purpose or benefit, which can be of different kinds.


Is a type of malicious software that encrypts information on different devices. Using this method, cybercriminals extort money from their victims by demanding a ransom in exchange for regaining access to their data.


It means malicious software. One of the most common cyber threats, malware is software that a cybercriminal or hacker has created to disrupt or damage a legitimate user’s computer. There are a many different types of malware, as: Virus, Trojans, Spyware, Ransomware, Adware, Botnets.


Quite simply, a data backup is nothing more than a copy of the files on your computer or device. And, as evidenced by the many threats described above, maintaining a backup of your important business files and data is essential for a number of important reasons.

EntreComp Framework

The official EU framework for training, education and capacity building on entrepreneurial competences and sense of initiative.

EntreComp Into Action

A compendium of case studies and best practices selected by the EU Commission in the implementation and valorization of the EntreComp in educational settings.

EntreComp at Work

A compendium of case studies and best practices selected by the EU Commission in the implementation and valorization of the EntreComp in professional settings for career guidance and development.

EntreComp Playbook

A compendium of tools and methodologies designed to operationalise the EntreComp framework in professional settings with detailed guiding principles, methods, tools and techniques.

EntreComp’s progression model

An 8-layer progression model that EntreComp’s users can rely on to (self)assess their progresses on each of the 15 competences.


’a person’s particular set of beliefs that determine how well one can execute a plan of action in prospective situations.’ (Bandura).

Performance outcome

Within the context of self-efficacy, ‘performance outcomes’, along with vicarious experiences, verbal persuasion, physiological feedback and imagined experiences, represent a source out of which people extract and interpret information to build their belief in their ability to perform at given tasks. Both positive and negative experiences influence further performance at given tasks. Previous positive performance at a given task increases peoples’ trust in their own ability of performing well at a similar task in the future.


‘the internal state that helps us initiate, continue, or terminate a behavior’ (Berkley Well-being Institute).


Also referred to as ‘mental focus’ is a skill (therefore it can be developed), which can be defined as ‘the ability of an individual to direct mental effort on the most relevant information in the environment.

Productivity game

Whereas there is no ‘official definition’, it refers to game-like strategies employed to increase people’s motivation and effectiveness while performing a (usually strenuous or boring, work-related) task. It might help making tasks more challenging and enjoyable, and therefore increase productivity levels.


The official framework from the EU Commission for EU citizens’ empowerment of digital skills and IT literacy.

DigComp into Action

A compendium of case studies selected by the EU Commission as “best practices” in the implementation of the DigComp 2.1 within education and training settings.

DigComp at Work

A compendium of case studies selected by the EU Commission as “best practices” in the implementation of DigComp 2.1 within professional and market labour settings.

DigComp’s proficiency model

The 8-layer proficiency framework is the (self)assessment model that DigComp’s users can rely on to measure their progresses on each of the DigComp’s competence.

Remote Project management

Leveraging on ICT solutions to manage from remote people, tasks and processes.